Refund & Returns Policy – My Shieldshub.store
At My Shieldshub, we value your trust and are committed to delivering the highest-quality cybersecurity products and services. This Refund & Returns Policy outlines the circumstances under which refunds, cancellations, or returns may be granted. By completing a purchase on our website, you acknowledge and agree to the terms of this Policy.
1. Digital Products & Services
Because we provide digital cybersecurity solutions, software, and services, all sales are generally final and non-refundable.
Refunds may only be granted in exceptional situations, such as:
Technical issues that prevent product activation despite valid attempts.
Duplicate charges resulting from system errors.
Delivery of the wrong product due to our error.
2. Eligibility for Refund
To be eligible for a refund, you must:
Submit your refund request within 7 days of purchase.
Provide proof of purchase (order ID, invoice, or payment confirmation).
Clearly explain the reason for your refund request.
Requests submitted after 7 days may not be considered.
3. Non-Refundable Cases
Refunds will not be issued under the following circumstances:
Change of mind after completing a purchase.
Incompatibility due to incorrect system requirements provided by the customer.
Unauthorized, fraudulent, or misuse of the product.
Services already delivered (e.g., consultation, installation, or security assessments).
4. Process for Refunds
To request a refund, please contact our support team at:
📧 Email: support@myshieldshub.store
Our team will review your request and respond within 5–7 business days.
If approved, refunds will be issued to your original method of payment within 7–14 business days, depending on your bank or payment provider.
5. Returns (If Applicable)
As our offerings are digital in nature, physical product returns do not apply.
For bundled services or third-party digital products, separate vendor return policies may apply.
6. Cancellations
Subscription-based services may be canceled at any time.
Cancellation will apply to the next billing cycle.
No partial or pro-rated refunds will be provided for unused services within an active billing period.
7. Third-Party Products
Some of our services or licenses may be delivered through third-party vendors (e.g., antivirus providers). In such cases, the vendor’s refund and return policies may apply in addition to ours.
8. Contact Us
For questions regarding this Refund & Returns Policy, or to request a refund, please contact us:
📧 Email: support@myshieldshub.store